Full Job Description:

Daily duties and responsibilities include the following:

Provide superior customer service / support customers on a variety of issues. Identify, research and resolve technical problems such as connection issues and DB errors, password challenges. Respond to telephone calls and email requests for technical support. Document, track and monitor the problem to ensure a timely resolution. Candidate will recognize and escalate larger network issues to supervisor. Duties may crossover to analyzing software requirements and sharing ideas on how to improve or update software.

Job Requirements:

Ideal candidates will possess the following core competencies:

Strong verbal and written communication skills, multitasking capability, self-starter, customer oriented team player, great personable personality, past experience and patience with people. Must have strong documentation skills and notetaking. Must be able to exercise professionalism and calm approach in challenging situations when client is frustrated.

Experience:

• Bachelor’s (Preferred)
• Help desk: 3 years (Preferred)
• Windows: 1 year (Preferred)
• US work authorization (Preferred)

Must be able to work proficiently with:

• Operating Systems: Windows 10, Windows 11, Windows Server
• TCP/IP
• LAN/WAN
• File Sharing
• Client/Server software

Preferred but not required:

• Database experience
• DHCP
• DNS
• ODBC

This position requires a highly-motivated individual who willing to work as part of a team in an exciting, fast-paced environment while providing excellent customer service and maintaining a high level of professionalism at all times. We are a culture driven company that expects each team member to be caring, positive, open and accountable.

A proven track record of punctual and consistent attendance is required