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Technical Support Representative
Financial Aid Services, Inc. & Genesis-SMSS, LLC
Full-Time, IT
NH, Salem
Posted 8 months ago
Full Job Description:
Daily duties and responsibilities include the following:
Provide superior customer service / support customers on a variety of issues. Identify, research and resolve technical problems such as connection issues and DB errors, password challenges. Respond to telephone calls and email requests for technical support. Document, track and monitor the problem to ensure a timely resolution. Candidate will recognize and escalate larger network issues to supervisor. Duties may crossover to analyzing software requirements and sharing ideas on how to improve or update software.Job Requirements:
Ideal candidates will possess the following core competencies:
Strong verbal and written communication skills, multitasking capability, self-starter, customer oriented team player, great personable personality, past experience and patience with people. Must have strong documentation skills and notetaking. Must be able to exercise professionalism and calm approach in challenging situations when client is frustrated.Experience:
- Bachelor's (Preferred)
- Help desk: 3 years (Preferred)
- Windows: 1 year (Preferred)
- US work authorization (Preferred)
Must be able to work proficiently with:
- Operating Systems: Windows 10, Windows 11, Windows Server
- TCP/IP
- LAN/WAN
- File Sharing
- Client/Server software
Preferred but not required:
- Database experience
- DHCP
- DNS
- ODBC
Job Features
Full Job Description: Daily duties and responsibilities include the following: Provide superior customer service / support customers on a variety of issues. Identify, research and resolve technical pr...
General Application
Financial Aid Services, Inc. & Genesis-SMSS, LLC
NH, Salem
Posted 2 years ago
Want to work for us but don't see anything available to your liking? Fill out an application and upload your resume anyways. We'll keep it on file for future consideration.
Job Features
Want to work for us but don’t see anything available to your liking? Fill out an application and upload your resume anyways. We’ll keep it on file for future consideration.